Friday, January 3, 2014

Fat Brain Toys

We have been happy consumers of Fat Brain Toys for several years now. I like how most of their stuff isn't plastic crap. They tell us where most of the toys are made and even break it down age and gender-wise who's buying the products.  I even spent a November Gratitude extolling their virtues.

And then they got even better.

Last we knew, an item was missing from our Christmukkah order and they shipped it out right on time. Of course, it was a replacement for something that never came so they didn't charge us for it. It arrived the morning of the first night of Hanukkah. However, the night before that I had discovered the original item that had, in fact, been included in the original order.

I called to find out what to do and was told to follow the process for "returns" outlined on their web site. So, I did. Then they refunded us the cost of the item because, I assume, it was considered a regular return. I called to explain what happened and to tell them to put the charge back on.

The lady sent me a $5 credit as a thank you for the call. And by the way, all this fuss was for an item that cost $7.95.

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