23. Today I am grateful to receive good customer service. It really does happen sometime, and (as a piece of advice to any business) it really does engender a sense of loyalty to the store that provides it. One of the kids' Hanukkah presents was not in the Fat Brain Toys box even though the packing slip said it was. I called with little hope. They sent out the item the same day. We already loved Fat Brain and now will be sure to use them and recommend them to everyone we know.