Sunday, November 3, 2013

Giving props when due

Nobody likes Comcast. Normally, we don't like Comcast. But I am forced to admit that actually have the capability to do the right thing.

A week or so ago, I had an awful day exacerbated by the inability to use my telephone or get online due to non functioning internet. I blogged about it. As you can see, a Comcast rep found me and left a comment inviting me to contact him and go over what went wrong. Within the day of me sending the information he requested we got a call. (being a little picky, I will say that the choice of 7pm on Halloween wasn't inspired)

And ... the end result is we were compensated for the inconvenience and even given a rep's direct number for the next time we encounter a problem.  We have also noticed that our service has been much better since then.

I have a feeling if all problems were resolved like this, everyone would switch to Comcast voluntarily.

[Edited to add: the very next day we were without internet for the entire day. I even called  the guy who had called and left a message that was never returned. Ugh. Possibly back to hating Comcast.]

No comments: