Wednesday, January 20, 2016

Thai customer service

When our flight from Astana arrived in Bangkok, there was a lady holding a sign with our names at the gate. She said there was some issue with some paperwork, and she escorted us to a Bangkok Air desk (getting us front-of-the-line service at a few points), waited while the paperwork was sorted out, and escorted us to our gate. We arrived with about 15 minutes to go until boarding and never would have made it without her.

 When we arrived at Koh Samui airport ready to fly home, there was a lady waiting for us outside at the curb of the airport. Turns out we had a very tight connection in Bangkok, so she was waiting just in case we came early enough to get us onto the earlier flight so we'd be sure to make the connection. The flight was full but they were saving 4 seats for us just in case. She ushered us at lightening speed through the check-in desk, security, and off to the flight which departed about 20 minutes after we got to the gate.  It turned out, given the amount of time we had in Bangkok, that if we had gotten on the planned flight we would have had about 20 minutes to get from one end of the airport to the other to catch our plane.  And you know what? With the last minute seating for 4 of us, they actually had us sitting 2 and 2. No 6 year old alone across the plane from his parents.

U.S. carrier airlines: You have a LOT to learn from the Thai carriers.

If only they flew more places we go!

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