Sunday, January 5, 2014

Kiwi Crate

I'd heard rave reviews of Kiwi Crate for a good year or so. For Hanukkah, my mom got the kids a subscription. I can't say enough good things about it.

I love that they include every single thing you need for the projects - even down to tape. Alex was able to follow the step by step instructions (with pictures) without any help, although I was a pretty active and excited observer. I love all the little extras - a few additional projects you can put together, the pair of scissors they include in the first crate of the subscription because a lot of the projects need cutting, the extra glow sticks that are only actually needed if you do the additional projects, the booklet with stories and activities all on the theme of the projects.
The kit comes with 2 projects plus the add-ons mentioned above. We managed to do one project between opening gifts and showers/bedtime, which means it took fewer than 10 minutes. Alex slept with her new glowworm stuffed animal for several nights and Zoltan spent days petting and hugging his.

Because my mom is eager, she ordered the subscription well in advance and we've already received all 3 crates. The third crate (I skipped the 2nd for now) was winter themed. The "extra" was a snowflake cookie cutter and recipes for sugar cookies and salt dough to make ornaments.  One of the main projects was malfunctioning and this is where I get to extol the quality of their customer service.

I don't like that there are no phone numbers anywhere on their web site; you have to email your problem and wait for a reply. But, to their credit, the reply came only a few hours later. They immediately sent a replacement for what didn't work AND told me where to find a similar product in a craft store if I didn't want to wait for delivery.

When relaying everything to Terry, I marveled at the good customer service we've been receiving lately. After thinking about it a moment, I observed "Maybe we're just used to bad service after 4 years of Russia and then Comcast."

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