Thursday, November 7, 2013

Comcast. AGAIN

So the guy from the Executive Customer Care division called us on halloween. Guess what? November 1 we are without internet for almost the entire day. I called him and left a message. Never heard back, although I did say it was a "heads up" message.

Today, only 5 days later, we were once again without internet. First the CSR got disconnected/hung up one me, but she did call back so it is possible we really did get disconnected? Then she says the modem is entirely offline and someone needs to come check it out. Then we're back online (???)  The end result is someone will come tomorrow, she said it could be the line is bad so the internet isn't even coming into the house properly. Zoltan will have to go to preschool late but at least someone will check it out. Three reported problems in less than two weeks is completely unconscionable.

2 comments:

ComcastCares1 said...


My apologies for the unacceptable experience. We will look into this for you. If you haven't already done so, kindly let us know your account info and best contact number at the below email. Please include a link to this page as a point of reference. We will make sure that this is looked into.

Thanks,

ComcastMark
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast.com

GradBaby said...

I'm glad you're blogging about your bad experience with Comcast because I have had a really bad experience this past couple weeks with a transfer of service and a really poor experience with a customer support executive supervisor in billing yesterday. SO I'll be contacting the Comcast Cares email soon and I hope I, too, get resolution!!