So the guy from the Executive Customer Care division called us on halloween. Guess what? November 1 we are without internet for almost the entire day. I called him and left a message. Never heard back, although I did say it was a "heads up" message.
Today, only 5 days later, we were once again without internet. First the CSR got disconnected/hung up one me, but she did call back so it is possible we really did get disconnected? Then she says the modem is entirely offline and someone needs to come check it out. Then we're back online (???) The end result is someone will come tomorrow, she said it could be the line is bad so the internet isn't even coming into the house properly. Zoltan will have to go to preschool late but at least someone will check it out. Three reported problems in less than two weeks is completely unconscionable.
Today, only 5 days later, we were once again without internet. First the CSR got disconnected/hung up one me, but she did call back so it is possible we really did get disconnected? Then she says the modem is entirely offline and someone needs to come check it out. Then we're back online (???) The end result is someone will come tomorrow, she said it could be the line is bad so the internet isn't even coming into the house properly. Zoltan will have to go to preschool late but at least someone will check it out. Three reported problems in less than two weeks is completely unconscionable.