Friday, October 25, 2013

One of "those" days

So Tuesday actually started Monday when Zoltan fell backwards off the couch onto the coffee table and gashed his head right at bedtime. We called the kids' pediatrician's office and the answering service said we'd get a call back from the on-call doc within 30 minutes or so. The bleeding seemed to have gone down significantly, but the gash looked deep. Terry held Z and the ice pack (aka the sacrificial bag of green beans) while I packed them a bag and started looking into urgent care clinics. They were all closed or closing. The doc calls, says she really can't tell over the phone but normally if you think the kids needs stitches, the kid does. She had us take a photo on the phone and text it to her, which I thought was cool, but she still couldn't tell.

She suggests we take him to the local hospital's ER (duh). So Terry and Z leave and I get Alex to bed. She was amazing, fetching whatever we needed and literally running to get out of our way when we rushed here or there. She offered him her new, favorite stuffed animal to take - but of course he only wanted BlaBla.

Already long story slightly shorter, I lay down on the couch around 11, woke to read a few texts on their status, and welcomed the boys home around midnight. Ugh.

Next morning came early. Alex slept a tiny bit past wakeup time, I had to wake Zoltan around 9am to keep his schedule from getting completely off and because he had to start getting up to go with us for Alex's doctor's appointment previously scheduled for Tuesday morning.

Doc visit was fine, we went over her cough and the possible causes and what to do in various scenarios. He gave us a prescription for Prevacid, which I am assuming is something between Zantac (what she's already taking) and Prilosec (I hear it's pretty hard core). We got Alex to school and went to fill the prescription. Pharmacy doesn't have the full supply, can give us some that night and can order more. Fine. I get Zoltan home late for lunch and nap and of course today of all days, when he really needed a good long nap.

He goes down and I try to get on the internet to look up dinner's recipe. No internet. I call Comcast and that's always a huge hassle. In the end I rebooted the router and the cable modem and then had even less internet. I also get a call from Terry that the pharmacy called him because the generic was discontinued and the name brand will cost us about $150 for the prescription.

I spend the entire 2 hours of Zoltan's nap on my cell phone because our home phone is VOIP and thus useless without internet. I call Comcast several times. I call Terry. I call our insurance company. I try to call CVS but without internet I can't look up the number so I call Terry. I call CVS. One of the times I call Comcast the CSR hung up on me within the first minute, because when she asked if something was OK (I forget what) I joked "and what will you do if I say no". Oops. At least I had offered to take the customer service survey so I got to give feedback on the customer "service".

After nap, it seemed like things were starting to look up. After school we went to the playground with some new friends. I managed to make a tasty dinner without internet. The kids were surprisingly well behaved for the excitement and sleep deprivation. Terry got the internet working again.

And then, as the kids were on their way to brush teeth and go to bed, they fight about something. Zoltan pushes Alex and she goes down. When she comes up she's holding her arm. NOOOOOOOOOO

(to be continued)

1 comment:

ComcastCares1 said...

I hope you'll see better days from this day forward. I Hope your kids are ok.

I decided to leave a note because you mentioned that you had troubles with Comcast. I am really sorry to hear that one of our reps hung up on you and that you had a problem with the internet. I work for Comcast and I would like to look into your experience.

If you don't mind, will you please contact me and provide your account info and phone number at Please include a link on this page as a point of reference.


Comcast Corp.
National Customer Operations