A long, long time ago Terry met a guy who introduced him to the Scotch of Ben Nevis distillery. This stuff is rarely found outside Scotland. The first bottle was purchased in Edinburgh, if I remember correctly. The second bottle when we made the pilgrimage to the distillery itself.
The distilery won't ship outside the UK, and we can't receive liquids anyway.
In preparation for our trip to England we decided to try to order some Scotch and have it shipped to our hotel. But ... the web site doesn't have a place to enter a different ship to address than the bill to address. When I tried calling I got a repeated busy signal.
And then I sent an email. Through email, the manager? owner? really awesome guy who works there agreed to send it to the hotel where we will be staying and when we get there we can call him with our credit card information so he can be paid. In the end I was able to work out with him a Paypal invoice that we could pay in advance, but in the meantime he had gone ahead and sent the Scotch so it would be sure to arrive while we were still in country.
And now the bottles sit proudly on our apartment waiting for the jet lag to subside so Terry can properly enjoy them.
Love good customer service.
The distilery won't ship outside the UK, and we can't receive liquids anyway.
In preparation for our trip to England we decided to try to order some Scotch and have it shipped to our hotel. But ... the web site doesn't have a place to enter a different ship to address than the bill to address. When I tried calling I got a repeated busy signal.
And then I sent an email. Through email, the manager? owner? really awesome guy who works there agreed to send it to the hotel where we will be staying and when we get there we can call him with our credit card information so he can be paid. In the end I was able to work out with him a Paypal invoice that we could pay in advance, but in the meantime he had gone ahead and sent the Scotch so it would be sure to arrive while we were still in country.
And now the bottles sit proudly on our apartment waiting for the jet lag to subside so Terry can properly enjoy them.
Love good customer service.
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